CUSTOMER CARE
Frequently Asked Questions
Where do you ship?
We ship within the United States. Contact us with your ZIP code and the item you are interested in to confirm delivery details.
Where can I find current offers?
Visit Sale to see products with an active sale price across our collections. Offers may change.
How do I choose the right size?
Check the product dimensions and measure your room, doorways, hallways and stairways before ordering. Contact us if you need help with a measurement.
How can I ask about a product?
Send the product name or link and your question through Contact Us.
How do I report an order issue?
Use Report an Issue. Include your order number, the affected item and a description. Do not include payment card information.
Where can I find return information?
Review the published Returns & Refunds policy when available. Contact our team before placing an order if you need clarification.
